Terms & Conditions
1. General
By placing an order on our website, you agree to these Terms & Conditions. These terms apply to all purchases made through our website, including personalized, custom, and non-personalized products.
We reserve the right to update these Terms & Conditions at any time. The terms in effect at the time of your order will apply to that order.
2. Order Accuracy
Customers are responsible for reviewing all order details before submitting an order, including product selection, personalization, spelling, dates, quantities, shipping address, billing address, and contact information.
For personalized or custom items, we produce the order based on the information provided by the customer. We are not responsible for customer-submitted spelling errors, incorrect dates, incorrect names, wrong addresses, or incorrect customization details.
3. Personalized and Custom Products
Personalized and custom products are made specifically for each customer. Once production has started, personalized or custom orders may not be cancelled, changed, returned, or refunded unless there is an error caused by us or the product arrives damaged or defective.
Colors, sizing, layout, and product appearance may vary slightly from website images due to screen settings, manufacturing tolerances, or product materials.
4. Order Processing and Shipping
Processing times vary by product and are listed or estimated on the website when available. Shipping times are estimates provided by the carrier and are not guaranteed unless a specific guaranteed shipping service is purchased and confirmed.
Once an order is shipped, delivery is handled by the shipping carrier. We are not responsible for carrier delays, weather delays, incorrect addresses entered by the customer, missed delivery attempts, or delays outside our control.
5. Tracking Information
Tracking information is normally provided when available. In some cases, tracking emails may be delayed, blocked by spam filters, or not generated correctly by warehouse or carrier systems.
If you have not received tracking information, please contact us before filing a payment dispute or chargeback. We will make reasonable efforts to provide order status, shipping updates, or delivery confirmation.
6. Delivery Issues
If tracking shows an order was delivered but the customer cannot locate the package, the customer must contact us promptly so we can help review the delivery information and, when possible, assist with a carrier investigation.
We may request photos, delivery details, confirmation of the shipping address, or other information needed to investigate the issue.
7. Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or incorrect, the customer must contact us within 5 business days of delivery.
We may require photos of the product, packaging, shipping label, and damaged or incorrect items before issuing a replacement, refund, or other resolution.
Do not discard damaged items or packaging until the issue has been resolved.
8. Returns and Refunds
Non-personalized items may be eligible for return if approved in advance and returned unused, unopened, and in original condition.
Personalized, custom, clearance, seasonal, edible, or special-order items are not returnable unless they are defective, damaged, or incorrectly produced due to our error.
Shipping charges are generally non-refundable unless the return is due to our error.
9. Cancellations
Orders may be cancelled only if production or processing has not started. Once an order has entered production, customization, packing, or shipping, cancellation may not be possible.
10. Address Errors
Customers are responsible for entering a complete and accurate shipping address. We are not responsible for delays, lost packages, return shipping costs, or replacement costs caused by incorrect or incomplete addresses provided by the customer.
If an order is returned due to an address issue, the customer may be responsible for reshipping costs.
11. Payment Disputes and Chargebacks
If there is a problem with your order, please contact us first before filing a payment dispute or chargeback so we have an opportunity to resolve the issue.
If an order has shipped and/or been delivered, and a payment dispute or chargeback is filed in error or remains open after the issue has been resolved, the customer may be responsible for reimbursement of any non-refundable dispute, chargeback, processing, or administrative fees charged to us by PayPal, the credit card processor, payment provider, or card network, where permitted by law.
This does not limit a customer’s legal rights. This policy is intended to recover actual non-refundable costs caused by an incorrect or unresolved dispute after an order has been shipped, delivered, or otherwise properly fulfilled.
12. Refused or Returned Deliveries
If a package is refused, returned as undeliverable, or not picked up from the carrier, the customer may be responsible for original shipping charges, return shipping charges, and reshipping costs.
Refunds for returned packages, when applicable, may be reduced by shipping and handling costs.
13. Product Availability
We make reasonable efforts to keep inventory and product information accurate. However, products may become unavailable, discontinued, delayed, or substituted by the manufacturer.
If an item is unavailable, we may contact the customer to offer a replacement, delay the order, or issue a refund.
14. Limitation of Liability
Our responsibility is limited to the purchase price of the product ordered. We are not responsible for indirect losses, event losses, missed event dates, lost profits, or other damages beyond the value of the order.
Customers are responsible for ordering early enough to allow for production, shipping, carrier delays, and event deadlines.
15. Contact Us
For order questions, delivery issues, damages, defects, or concerns, please contact us before filing a payment dispute.
Email: [email protected]