Customer Service

Delivery & Rates
All our orders ship from United States. We use UPS/FedEx as our shipping carrier, and our standard shipping method is UPS Ground.
Do you send out tracking information?
- As soon as we ship the order to you, we send out an email with the tracking information. You will be able to use UPS/FedEx site to follow your package.
How long does it take to ship an item?
- Non personalized orders ship fast, normally 1 to 2 business days. 
- Personalized orders take 2 to 5 business days to ship.
How long does it take for the order to reach me?
- Once shipped, the order will arrive to you in 2 to 5 business days with "UPS/FedEx Ground" shipping option.
Where do the products ship from?
- We have warehouses both on east and west coast. Depending on availability, you may get your shipment from either.
Do you offer faster shipping?
- Yes, we might be able to arrange for 2 day and even 1 day delivery. Email us for details at [email protected]!
Do you offer rush processing?
- In many cases we are able to accomodate for rush processing. There is a fee of $15 and up, depending on size of the order. Phone us for details!
Sample order shipping?
- Please note that we reserve the right to ship the sample orders with USPS/UPS MI instead of UPS Ground. Shipping will take 4-10 business days.
How much does it cost to ship my order?
- The shipping costs will depend on weight and quantity desired. You just need to add items to Shopping Card and use our "Shipping Estimate" calculator.
Privacy & Security
We do not share any of your information with anyone! We use the latest 256bit encryption to protect you on the checkout pages, and any account pages. 
Cancellations & Returns
We do accept returns, and we do send out free replacements in rare case of a problem! We have a generous 30 days return policy, which means that you can return any unused merchandise within 30 days (from the shipping date), for a full refund. Customer is responsible for shipping charges.
NOTE: Personalized orders, such as stickers or tags are non refundable. Food products such as honey, chocolate, maple syrup etc. cannot be returned, only replaced.
There is no penalty for canceling the orders that haven't shipped. If the order has shipped customer is responsible for shipping charges.
Shipping to Canada
At this time we do not ship to Canada.
Ordering
We utilize a "one page" checkout system. This means that you will have full control of all the information during the checkout.  Important Note - we accept sample orders, however we do have to sometimes implement a 1 item limit per sample order,  i.e. Ordering 10 or more single items might not be possible.
Suggested order and order minimums.
Some personalized items will have manufacturer suggested quantity for ordering. We may not be able to process personalized part the order where the manufacturer suggested quantity is not met. We are resellers of the products on the site, and as such have to comply with manufacturer production requirements. Thank you for your understanding.
Payment, Pricing & Promotions
We accept major credit cards. We currently do not accept PayPal through the site, however if you still want to pay with PayPal, we can invoice you - email us for details. Your financial information is never read by people, so feel secure ordering from us.  
We often run promotions to save you even more! You can enter promotional codes (coupons) once in your shopping cart.
NOTE: 4% restocking fee on full order amount will be charged on returns or cancellation where payment method was PayPal or AmEx. Any other pament methods will not incur any fees.
LOWEST PRICE MATCH GUARANTEE - we will match or beat any advertised order price (product + shipping+any fees). Use "Contact Us" form at the bottom of every page to email us for price match! You can only request price match when or prior to placing the order.
Viewing Orders
You can view your current or any previous orders by signing into your account. To do this, please click on "My Account" link near the top of the page. From this page your can also view your wishlist, your reviews and newsletter subscriptions.
Terms of Service
We never save any financial information provided.  We never share or sell any of information that you provide on our site with anyone outside of our company. You agree with all the terms and services from this page when shopping on our site.

Please use Contact Us form at the bottom of every page to reach us or phone us 8am-5pm M-F: (+1) 877-727-2613 | We guarantee the lowest prices | We do not charge Taxes!