Call us Toll Free 8am-5pm M-F: (+1) 877-727-2613

Customer Service

Delivery & Rates
All our orders ship from United States. We use UPS as our shipping carrier, and our standard shipping method is UPS Ground.
Do you send out tracking information?
- As soon as we ship the order to you, we send out an email with the tracking information. You will be able to use UPS site to follow your package.
How long does it take to ship an item?
- Non personalized orders ship fast, normally 1 to 3 business days. 
- Personalized orders take 3 to 5 business days to ship.
How long does it take for the order to reach me?
- Once shipped, the order will arrive to you in 2 to 5 business days with "UPS Ground" shipping option.
Where do the products ship from?
- We have warehouses both on east and west coast. Depending on availability, you may get your shipment from either.
Do you offer faster shipping?
- Yes, we might be able to arrange for 2 day and even 1 day delivery. Phone us for details!
Do you offer rush processing?
- In many cases we are able to accomodate for rush processing. There is a fee of $15 and up, depending on size of the order. Phone us for details!
Sample order shipping?
- Please note that we reserve the right to ship the sample orders with USPS/UPS MI instead of UPS Ground. Shipping will take 4-10 business days.
How much does it cost to ship my order?
- The shipping costs will depend on weight and quantity desired. You just need to add items to Shopping Card and use our "Shipping Estimate" calculator. In a rare case that the Shipping Calculator is way off the actual rates (normally due to remote locations, or extreme weight) we will contact you right away. We reserve the right to cancel the order where this has occured.
Privacy & Security
We do not share any of your information with anyone! We use the latest 256bit encryption to protect you on the checkout pages, and any account pages. 
Cancellations & Returns
We do accept returns, and we do send out free replacements in rare case of a problem! We have a generous 30 days return policy, which means that you can return any unused merchandise within 30 days (from the shipping date), for a full refund. Customer is responsible for shipping charges, unless the return in due to missing or damaged merchandise.
NOTE: Personalized orders, such as stickers or tags are non refundable. Food products such as honey, chocolate, maple syrup etc. cannot be returned, only replaced.
There is no penalty for canceling the orders that haven't shipped. If the order has shipped customer is responsible for shipping charges.
Shipping to Canada
All our items ship to Canada. We do have an option to Clear Customs in advance for Canadian customers, meaning that you wouldn't pay duties / brokerage / taxes. Phone us or email us for details. Otherwise customers will be responsible for any Duties that Canadian Customs require, and any fees that UPS charges. UPS transit time for orders shipped to Canada is 4 to 7 business days. Feel free to email us or phone us if you require further assistance.
Ordering
We utilize a "one page" checkout system. This means that you will have full control of all the information during the checkout. There are no minimums on how little you can order (check item descriptions for any exceptions). Important Note - we accept sample orders, however we do have to sometimes implent a 1 item limit per sample order,  i.e. Ordering 10 or more single items might not be possible.
You can view your cart by clicking on "My Cart" link at the top right corner of all the pages.
You can checkout at any time by clicking on "Checkout" link at the top right corner of all the pages.
Payment, Pricing & Promotions
We accept major credit cards. We currently do not accept PayPal through the site, however if you still want to pay with PayPal, we can invoice you - email us for details. Your financial information is never read by people, so feel secure ordering from us.  
We often run promotions to save you even more! You can enter promotional codes (coupons) once in your shopping cart.
Viewing Orders
You can view your current or any previous orders by signing into your account. To do this, please click on "My Account" link near the top of the page. From this page your can also view your wishlist, your reviews and newsletter subscriptions.
Terms of Service
We never save any financial information provided.  We never share or sell any of information that you provide on our site with anyone outside of our company.